Billing Terms & Conditions

Last updated: August 14, 2026

These Billing Terms explain how prices, payment authorization, charges and refunds are handled when you order from SnugPlay.

Prices and Currency

Prices are displayed in the storefront currency selected for your shopping session. The final item total, applicable taxes, shipping charges, discounts and order total are shown at checkout before you submit payment. Your bank may apply currency-conversion or international-transaction fees that we do not control.

Accepted Payment Methods

We accept the payment methods displayed at checkout. Availability can vary by country, currency, device and Shopify checkout configuration. A payment method not shown at checkout is not currently available for that order.

Payment Authorization

By submitting an order, you confirm that you are authorized to use the selected payment method and that the billing information is current and accurate. Payment must be authorized before an order can be accepted and dispatched.

Your provider may place a temporary authorization or charge the order amount when the order is submitted. The timing shown by your bank can vary according to the payment method and its rules.

Secure Checkout

Our checkout is powered by Shopify and uses encrypted connections. Card and wallet payments are processed by Shopify and the payment providers presented at checkout under their security and PCI-compliance programs. No online system can guarantee absolute security, but payment information is protected using industry-standard safeguards.

Your Payment Information

SnugPlay does not receive or store your complete payment-card number. We may receive limited transaction details needed to manage the order, such as billing information, payment status, payment method type and the final digits of a card.

Declined, Pending or Duplicate Payments

If a payment is declined, pending or requires verification, the order may remain incomplete until the provider approves it. A pending authorization is not always a completed charge and may be released automatically by the bank. If you believe you were charged more than once, contact your payment provider and email us with the order details.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee cancellation after processing begins. If an order has shipped, our Return & Refund Policy applies.

Refunds

Approved refunds are issued to the original payment method. After we issue a refund, the bank, card network or payment provider may need additional business days to post it to your account. We cannot redirect a refund to a different payment method.

Privacy

Information connected with billing and payment is handled according to our Privacy Policy and the policies of Shopify and the selected payment provider.

Contact

For billing questions, email hello@snugplay.com with your order number. Do not send full card numbers or security codes by email.