Shipping & Delivery Policy

Last updated: August 14, 2026

This policy explains how SnugPlay processes, ships and supports delivery of online orders. The destinations, methods, prices and estimates shown at checkout are the terms that apply to your order.

Shipping Destinations and Rates

Available shipping destinations and methods are displayed after you enter the delivery address at checkout. Shipping charges, free-shipping thresholds and delivery options can vary by destination, order value and promotion and will be shown before payment.

Order Processing

Orders are prepared after payment is confirmed. Processing times shown on the Site or in your order confirmation are estimates and generally exclude weekends and public holidays. High order volumes, product availability or verification checks may require additional time.

Shipping Confirmation and Tracking

After dispatch, we will send a shipping confirmation email when tracking is available. Check your inbox and spam or promotions folders. A newly issued tracking number can take 1–3 working days to display its first carrier update.

Order and Address Changes

Review the product choice, quantity and delivery address carefully before submitting an order. Contact us immediately if you notice an error. We will try to help, but an order may not be changed or cancelled after processing or dispatch begins.

Delivery Estimates

Delivery dates and ranges are estimates, not guarantees. Weekends, holidays, weather, carrier disruptions, customs, destination access and seasonal demand can affect delivery. The carrier’s tracking page usually provides the latest available update.

International Orders, Duties and Taxes

International shipments may be subject to customs procedures, duties, taxes or import fees charged by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility. Customs processing can extend delivery time.

Delivered but Not Received

If tracking shows “delivered” but you cannot find the parcel, check the delivery area, household members, neighbors or building staff and contact the carrier using the tracking number. If the parcel is still missing, email us with your order and tracking details so we can review the available information.

Lost in Transit

If tracking indicates that a parcel may be lost, contact us. We will work with the carrier to investigate. When a loss is confirmed, we will explain the replacement or refund option available for the order.

Delayed Shipments

If an order has not arrived within the latest estimate, review the carrier tracking first and then contact us. We will help check its status, but delays caused by carriers, customs or events outside our reasonable control may require additional investigation time.

Split Shipments

Items in one order may occasionally ship separately. When this happens, you may receive more than one parcel and tracking number without additional shipping charges beyond those confirmed at checkout.

Contact

For shipping questions, email hello@snugplay.com with your order number.