Return & Refund Policy

Last updated: August 14, 2026

Please read this Return & Refund Policy before sending an item back. Contact us first so we can review eligibility and provide the correct instructions.

30-Day Return Window

You may request a return within 30 days after receiving your order. A request made after this period may be declined unless applicable law provides otherwise.

Return Eligibility

To qualify, an item should be unused, in the condition in which it arrived and returned with its original packaging, instructions, accessories and supplied parts. A receipt or other proof of purchase is required.

Items showing wear, damage caused after delivery, missing parts or signs of misuse may not qualify. Gift cards, digital products and personalized or final-sale items, where offered and clearly identified before purchase, may be non-returnable except where required by law.

How to Start a Return

1. Email hello@snugplay.com with your order number and reason for the request.
2. Include clear photographs if the item is damaged, defective or incorrect.
3. Wait for approval and return instructions before sending anything.
4. Pack approved returns securely and use the return method stated in our instructions.

Items sent without prior approval or to an address not provided by our team may be delayed or refused. Do not send returns to an address shown on a parcel label unless we specifically confirm it.

Damaged, Defective or Incorrect Items

Inspect your order after delivery. If it arrived damaged, appears defective or is not what you ordered, contact us promptly with photographs of the item, packaging and shipping label. We will review the issue and explain the available replacement, refund or return option.

Exchanges

For an approved exchange, we will confirm availability and next steps. The quickest option for a different product or variation may be to complete an approved return and place a new order after the return is accepted.

Change of Mind

Eligible unused items may be returned within the 30-day window. Original delivery charges and change-of-mind return shipping may be non-refundable. Any cost that applies will be explained before you send the item.

Order Cancellations and Changes

Contact us immediately if you need to cancel or change an order. We will try to help, but changes cannot be guaranteed after processing or dispatch has begun. Once dispatched, the return process may apply.

Refunds

We will notify you after an approved return is received and inspected. If the refund is approved, it will be issued to the original payment method. Original shipping charges are generally non-refundable unless the item was damaged, defective or incorrect, or applicable law requires otherwise.

Bank and payment-provider processing times vary, so a refund may take additional business days to appear after it is issued.

Late or Missing Refunds

If an approved refund is not visible, first check the original payment account, then contact your bank or card provider. If they cannot locate it after their normal processing period, email us with your order details.

Contact

For return or refund questions, email hello@snugplay.com before sending an item.